Refund and Returns Policy
Introduction
Thank you for shopping at https://www.civor.store. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds.
Return Eligibility
Timeframe
You have 30 calendar days from the date of delivery to request a return. Items must be in their original condition: unused, unwashed, and with all tags attached.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
Return Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (470) 465-4280. Include your order number and reason for return.
Return Shipping
You are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds
Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and send the item to our address: 1072 Southeast 23rd Drive, Atlanta, Georgia 30350, United States.
Contact Information
For questions about our Refund and Returns Policy, contact us:
- Email: [email protected]
- Phone: +1 (470) 465-4280
- Address: 1072 Southeast 23rd Drive, Atlanta, Georgia 30350, United States